Dear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we c…

- any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com? (especially since some people built their interal workflow around Claude, now they are somehow stuck) When I discussed this with a friend he suggested I should try AI coding plans via third party vendors (who at least offer bare minimum human support even with considerable delay) and also shared his personal grandfathered GLM API key (he’s not using that; and the plan is good for few more months; already paid). I really can’t complain. I have noticed zero quality or productivity dip. Even response time is very close to Claude, but less. I can live with that. For must work company services, I'd require multi-vendor/multi-model routing if it's any sort of automation, and if its more SaaS, lean towards a service with selectable backend provider/model for misc office work. Self hosted is nice for some situations too. Actually, this was what we already discussing this morning, because this was our assumption, too :-)) All self serve tiers Claude Team, OpenAI Business, ... all are considered the same as personal plan. The only differentiated tier is [self service] || [enterprise support contract with guarantees] you might also want to try calling sales and asking if this is how their product is intended to work, they might be able to escalate