Article URL: https://www.aclu.org/news/privacy-technology/tracking-alpr-cameras/flock-safety-credibility-lost-as-it-repeatedly-lies-to-city-councils-police-departments-and-public-a…

During a city council meeting in a suburb of Wisconsin in April, the city of Oshkosh considered whether it should approve a contract to use automatic license plate readers (ALPR) from Flock Safety, a prominent company that provides ALPRs to law enforcement agencies across the country. During the meeting, one city council member asked Flock if the company’s ALPR system created heat maps that could reveal where a particular vehicle had driven over a period of time. Flock’s chief information security officer, who was in attendance, told the council that Flock’s system did not “create a pattern or heat map of an individual’s movement” through the tracking of their vehicles. At the end of that meeting, the Oshkosh City Council approved a contract with Flock. The very next morning, the city learned that Flock had lied. Later that day, the city council reconvened to discuss what it had learned. Confronting Flock, Oshkosh Deputy Mayor Joe Stephenson said “I don't know how this body can govern if someone tells untruths, mistruths, exaggerated truths. I don't know how I can make a decision or discern what's right or what's wrong, or even the capabilities of this system if you lie to me.” “Shame on them,” Oshkosh Mayor Matt Mugerauer added. “All I'm saying is if you give bad information, then I just don't want to work with you.” Ultimately, the Oshkosh City Council voted to immediately revoke its approval, thereby setting a record for the shortest time between a city approving and cancelling a Flock contract: one day. Flock later admitted that its ALPR system does indeed produce a “heat map” that shows where “point-in-time images have been captured of a vehicle” for up to an entire month. However, the company chose to respond to the revocation of its contract by attacking the City of Oshkosh and its city council, complaining that Flock had “not [been] afforded the opportunity” to explain its lie after being caught. Flock also sought to trivialize its factually inaccurate statement by categorizing it as “one small misconception” and referring to the dispute over the system’s heat map tracking feature as “a minor nuance.” What happened in Oshkosh was not an isolated incident. Rather, it reflects a pattern of Flock regularly misleading or even lying about its business practices, safety record, commitment to privacy, and efforts to protect vulnerable populations. And as was the case in Oshkosh, Flock’s lies are not just directed at the general public; they often specifically target Flock’s potential government customers. The urgent takeaway for government officials and police departments is that they should be extremely hesitant to believe anything Flock’s tells them about its company, its products, or its commitment to safety and privacy. This is far from the first time Flock has misled the public and elected officials. The company has demonstrated a pattern of treating legitimate operational questions and concerns not as problems to be solved, but rather as mere public relations issues. In Colorado, Loveland Police Chief Tim Doran raised concern that federal agents were accessing the town’s ALPR data. Flock responded by telling the chief that federal agencies no longer had access to Loveland’s license plate readers, and had their CEO reiterate to the press that federal data sharing was a non-issue because Flock had no federal contracts. After contradictory information later came to light, the company was forced to admit that it did, in fact, have contracts with U.S. Customs and Border Protection (CBP) and Homeland Security (DHS) for pilot projects that gave those agencies direct access to license data. “We clearly communicated poorly,” Flock’s CEO said, acknowledging that Flock’s “public statements inadvertently provided inaccurate information.”